Privacy policy

 

Gimme The Sun Tekstil İthalat ve İhracat A.Ş. Clarification Text on the Protection of

Customer, Member and Visitor Personal Data

Dear Visitors, Customers and Members,

We would like to inform you about our practices regarding the processing of your personal data and your personal data that we process as Gimme The Sun Tekstil İthalat ve İhracat A.Ş. ("GimmeTheSun") as the "Data Controller" within the scope of the Law No. 6698 on the Protection of Personal Data ("Law").

In this text:

  • Visiting the website gimmethesun.com ("Site"), shopping from the Site or sending you the shopping made by third parties or becoming a member of the Site ("Site Member"),
  • Your consent to general and personalized campaign notifications through commercial communication channels,
  • Mutual contact through communication channels,
  • Contacting and/or shopping with GimmeTheSun in relation to corporate sales processes or sending gifts, products, etc. to you in relation to corporate sales processes,
  • Participating in campaigns, competitions, sweepstakes, and other events organized by GimmeTheSun,

In the event of a personal data breach, a clarification text regarding the use of your personal data is included.

Cookies etc. programs are used on the Site. You can access our cookie policy at https://www.gimmethesun.com/gizlilik-kurallari-site-kullanim-sartlari-iletisimler-ile-kisiselverilerinize-iliskin-bilgilendirme.

1) Our Purposes for Processing Your Personal Data and What is Your Personal Data We Process?

Site Usage and Site Shopping (Shopping as a member or without membership)

If you use the Site or want to place an order through the Site,

  • For the purposes of carrying out the shopping transaction, preparing the order, packaging, preparing the delivery note, shipping, updating the delivery information, delivering your order to you, ensuring delivery, distinguishing the records of you that we have created in our system from the records of other customers, fulfilling the aftersales operational transactions (modification, exchange, return, product inspection, etc.), sending the e-invoice related to your shopping to you. For the purposes of fulfilling the after-sales operational transactions (modification, exchange, return, product inspection, etc.), sending the e-invoice related to your shopping to you, your identity (name, surname) and contact information (e-mail address, telephone number, address) and shopping (shopping date, time, amount, shopping content, payment method and payment details) information,
  • Your identity and billing information to issue an invoice, as well as some additional billing information if you are a taxpayer (Turkish ID number, tax number, sole proprietorship information)
  • If you wish to make your payment by credit card, your credit card information (credit card information is transferred to the payment institution without being recorded by us) to receive the payment.
  • If 3rd parties send products to you through the Site, we process your name, surname, mobile phone and address information to deliver the order to you.
  • Your information about your use of the Site to detect and correct technical/software errors and deficiencies encountered during your visit and use of the Site, processing.

Site Membership 

Your identity (name, surname), contact (e-mail address, telephone number) and password information to ensure that membership transactions are carried out, to fulfil the requirements of the membership agreement we will conclude with you, to log in as a member, to provide membership information,

  • Your identity (name, surname) and contact (telephone number, e-mail address, delivery and billing address information) information in order to enable you to shop using your member information without the need to re-enter information in each shopping transaction when you want to shop on the Site as a member,
  • Your shopping information (shopping date, time, amount, shopping content, payment details) in order to provide you with the service of viewing your order history as a member,
  • In order for you to benefit from special membership programs, to benefit from special opportunities and offers to be created for you based on your purchases from the stores and the Site, to earn points and to use these points, we may use your shopping information from the stores and the Site, to create general or personalized campaigns, advantages, promotions, advertisements, to organize campaigns, competitions, sweepstakes and other events, to carry out segmentation, reporting, profiling, marketing and analysis studies, to create advertisements and marketing / communication activities (notifications on the Site, pop-up display, personalized offers, customization of user screens, advertisements, searches, surveys, etc.) belonging to GimmeTheSun in Mobile Application, Site or other 3rd party environments. party environments, making advertisements and marketing/communication activities of GimmeTheSun

(notifications on the Site, pop-up display, personalized offers, customization of user screens, advertisement, search, survey, etc.)), creating and forwarding the closest and most suitable offers to you in case location sharing is open on your mobile device, and using your marketing information (date of birth, gender, province, district, demographic information, location information in case location sharing is open, approaches to incite notifications/surveys/offers/campaigns) for the purposes of improving the user experience on the Site, habits, favorites, likes, behaviors, preferences, search movements, segments, past purchases, cookie records, cookie and advertisement identifier/identity information and device ID, payment methods and preferences, communication preferences, shopping amount, payment channels, bank information, brand, model, technical specifications and operating system information of the device used, survey answers, etc.),

processing.

Commercial Communication Processes

If you give permission/explicit consent for commercial communication, we process your identity (name, surname) and contact (phone number, e-mail address) information for the purposes of general or personalized campaigns, advantages, promotions, advertisements, notifications, marketing activities created within the scope of Site Membership and commercial communication activities (SMS, e-mail, call, etc.) for you, conducting surveys for customer satisfaction regarding our products and services, campaigns, competitions, sweepstakes, invitations, invitations regarding opening and other events.

Call Centre/Customer Relations Processes

We process your identity (name, surname), contact (address, e-mail address, telephone number), customer transaction (your appointment information, requests and complaints, purchases, gift/discount/benefit usages), your legal transaction information if it is included in the messages you send and if necessary, in order to resolve your problems and complaints you convey to us and to contact you regarding them when necessary; we also process video call video recordings and call center voice recordings to be used as evidence in our efforts towards customer satisfaction and in disputes that may arise between us.

Legal Processes and Internal Activities

We process your identity, contact, shopping, billing, and transaction security (log records) information in order to fulfil our obligations arising from the legislation and to fulfil our other legal obligations to authorized and responsible public institutions and organizations.

For the purposes of exercising all kinds of litigation, response and objection rights against official institutions and organizations such as courts, enforcement offices, arbitral tribunals in case of disputes arising, conducting negotiation and agreement processes regarding disputes, providing you with the necessary information if you request information from us, and internal audit, internal control and reporting, testing, Within the scope of development and improvement studies, we process your identity (name, surname), contact (telephone number, e-mail address, address), shopping, invoice, camera images, information on transaction security (log records regarding Site membership, Site purchases, permission / explicit consent / contract approval within the scope of commercial communication) and legal transaction information (correspondence and file information regarding dispute processes).

  • To whom and for what purpose can we transfer your personal data? Your personal data,
    • Information technologies, marketing/advertising/analysis activities, logistics services, payment services or consultancy requiring expertise, etc. For the purposes of obtaining product and service support on issues such as information technologies, marketing/advertising/analysis activities, logistics services, payment services or consultancy requiring expertise, etc., our Company may contact domestic service providers and business partners (call centers, personal data collectors through devices, marketing/advertising/analysis service providers, database and server service providers, site usage monitoring service providers, e-mail server service providers, e-invoice and e-archive invoice service providers, electronic messaging intermediary service providers, cargo and courier companies, suppliers of special product sewing services, card printing service providers, printing houses, warehouse service providers, banks and electronic payment institutions, legal and financial consultancy service providers, independent audit service providers, archiving service providers, customer support - video call service providers and online messaging / voice call service providers),
    • The information requested from us to fulfil our obligations to provide information, documents and other relevant obligations to the competent public institutions and organizations and judicial authorities and to exercise our legal rights such as the right to sue and reply to these institutions, organizations and authorities,
    • With our suppliers and payment institutions related to the relevant transaction, from which we receive consultancy services when necessary for the purposes of monitoring and detecting suspicious transactions and preventing unlawful transactions,
    • If necessary, you can share your security camera footage with the security units of the shopping center where the store is located,
    • With our business partners within the scope of activities related to increasing site visit traffic,
    • Transfer Abroad: In order to fulfil the requirements of the agreements within the scope of the agreements we have made with service providers abroad (insurance service, server/maintenance and development service within the scope of cyber security) and our business partners for the purposes of receiving product and service support in the fields of information technologies, marketing/advertising/analysis activities, or consultancy etc. requiring expertise, and with business partners in order to fulfil the requirements of the agreements within the scope of the agreements we have made with our business partners, and in this way, due to the fact that the servers of the relevant suppliers in Turkey and/or abroad are located abroad, your identity, financial, communication, marketing, location, customer transaction, and transaction security data may be transferred abroad.

we share.

  • What is the method and legal reason for collecting your personal data?

Your personal data, by GimmeTheSun or GimmeTheSun suppliers or business partners; Recording the information you share regarding your purchases or membership transactions on our systems, recording the data generated / obtained from the use of your fixed-mobile internet and communication devices and / or mobile applications in various environments and places, recording your requests for the products you want to order and the information required for ordering through various communication channels (phone call, recording the information you notify to our employees via e-mail), recording all kinds of shopping, collection, delivery, transaction, survey filling, registration and behavioral transactions on the Site in our systems, with cookies and other similar technologies that work on the Site as explained in detail in the cookie policy,  Recording your requests, complaints and related questions that you have communicated to us during mutual communication through the call center, Mobile Application, Site, e-mail addresses, social media and other communication channels, recording your calls with the call center, updating your data you share within the scope of Site membership by GimmeTheSun, We collect by automatic methods such as enrichment or by non-automatic methods such as recording information/documents about you from official institutions, organizations and judicial/administrative authorities, recording your mail order forms, recording records of your special order processes or return processes by recording the relevant documents.

The legal grounds of "data processing is necessary for the establishment and performance of the contract", "fulfilment of the legal obligation" and "data processing is mandatory for the legitimate interests of the data controller" regarding the sales processes; the legal ground of "fulfilment of the legal obligation" regarding our retention obligations arising from the legislation; the legal grounds of "data processing is necessary for the establishment and performance of the contract" and "explicit consent" you will give regarding the Site Membership processes; In relation to Call Centre/Customer Relations processes, we collect data based on the legal grounds that "data processing is necessary for the establishment and performance of the contract" and "data processing is mandatory for the legitimate interests of the data controller"; in case you request the storage of your information in commercial communication processes or special order processes, we collect it based on your "explicit consent". You can withdraw your explicit consent at any time and without any justification and terminate personal data processing activities based on explicit consent.

  • What are your rights?

Regarding your personal data processed by us, you can always apply to us regarding your rights under Article 11 of the Law. You can submit your applications to Gimme The Sun Tekstil İthalat ve İhracat A.Ş. as the Data Controller by making a written application to our address below or by sending an e-mail from your e-mail address registered in our system. Based on your request for deletion of your data, your data will be deleted within the period specified in the Law and you will be informed. (We would like to remind you that the relevant request must comply with the conditions in the Communiqué on the Procedures and Principles of Application to the Data Controller).

Address Acibadem Mah. Nakkaş Sok. No:9-1/10 Kadıköy Istanbul

E-Posta:privacy@gimmethesun.com

For all matters other than your personal data, you can contact sales@gimmethesun.com