Refund policy
The BUYER may exercise his/her right of withdrawal within 14 (fourteen) days from the delivery of the product subject to the Contract to him/her or the person/organization at the address indicated by him/her without any justification and without paying any penal clause.
In order to exercise the right of withdrawal, a clear notification must be made to the SELLER by fax, e-mail or telephone within the same period and the product must not be one of the products that cannot use the right of withdrawal specified in Article 8. The BUYER is obliged to send the product back to the SELLER or the person authorized by the SELLER within a maximum of 10 (ten) days from the date of the notification of the exercise of the right of withdrawal.
The delivery cost of the product returned due to the right of withdrawal is covered by the SELLER. If this right is exercised, in accordance with the tax legislation, it is also obligatory to return the original invoice for the delivered product. If the original invoice is not sent, VAT and other legal obligations, if any, cannot be refunded to the BUYER.
Within 14 (fourteen) days following the receipt of the notice regarding the right of withdrawal, the product price, if any, the entire payment collected, including delivery costs, shall be returned by the SELLER to the BUYER in accordance with the payment instrument used in the payment of the product price. Since the reflection of the amount to the BUYER's accounts after the return of the amount to the Bank by the SELLER is completely related to the Bank transaction process, the BUYER accepts and declares that the SELLER has no intervention and responsibility for possible delays. For the amount to be returned by the SELLER, the rights of exchange, offset and discount arising from the Contract and the law are reserved.
In cases where it is possible to use the right of withdrawal, the BUYER is legally responsible for the changes and deterioration that occur if the BUYER does not use the goods in accordance with their functioning, technical specifications and instructions for use within the withdrawal period. Accordingly, the BUYER may lose the right of withdrawal if there is a change or deterioration due to the failure to use the product in accordance with the instructions for use, technical specifications and operation of the product until the date of withdrawal.
PRODUCTS and SERVICES WITHOUT RIGHT OF WITHDRAWAL
a) Contracts for goods or services whose price changes depending on the fluctuations in the financial markets and which are not under the control of the SELLER.
b) Contracts for goods prepared in line with the BUYER's requests or personal needs.
c) Contracts for the delivery of perishable goods or goods that may expire.
d) Contracts for the delivery of goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; including, but not limited to, underwear, swimwear with the original protective tape removed, bikini sets and similar products and those whose return is not suitable for health and hygiene.
e) Contracts for goods that are mixed with other products after delivery and cannot be separated due to their nature.
f) Books, digital content and computers presented in material media if the protective elements such as packaging, tape, seal, package are opened after the delivery of the goods.
g) Contracts for the delivery of periodicals such as newspapers and magazines, other than those provided under a subscription agreement.
h) Contracts for accommodation, transportation of goods, car rental, provision of food and beverages, and leisure time for entertainment or recreation, which must be concluded on a specific date or period.
i) Contracts for services performed instantly in electronic environment or contracts for intangible goods delivered instantly to the BUYER.
j) Contracts for services whose performance is started with the approval of the BUYER before the expiration of the right of withdrawal period.